1st/2nd Line IT Support Engineer

Salary: £27,000 - 30,000 per year

Requirements

: I require experience in a 1st or 2nd Line IT Support role.You should possess strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and basic networking.Excellent problem-solving and communication skills are essential.I am looking for a proactive, customer-focused approach to work.A full UK Driving Licence and access to a vehicle are necessary. Responsibilities: I expect you to respond to helpdesk tickets and troubleshoot hardware, software, and network issues.You will support Windows environments, Microsoft 365, and general networking setups.I need you to install, configure, and maintain IT systems and equipment.In cases of complex issues, you will escalate matters to senior engineers as required.Delivering a high standard of service and communication to all users is a key part of the role.

Technologies: Active DirectoryHardwareSupport

Microsoft 365NetworkWindowsOffice 365 More: We are an established and forward-thinking IT services provider based in Horsham, seeking a talented 1st / 2nd Line IT Support Engineer to join our growing technical team. This is a fantastic opportunity for someone who is passionate about technology, problem-solving, and delivering excellent customer support. We offer a salary of up to £30,000, depending on experience, and provide a supportive team environment with opportunities for training and development, as well as career progression within our growing IT business.

We aim to fill this position immediately, so I encourage you to apply as soon as possible. last updated 23 week of 2026